While we hope you’ll be happy with your Trimmers Hairdressers hair care provisions, we know you may sometimes need to return them. If you do, this policy has all the information you’ll need to know.
Unused goods, in new condition, supplied within 7 working days after the date of collection or delivery can be returned at the customers expense* for a full refund or exchange. Items returned after seven days may be subject to a 30% handling/restocking charge.
Before any goods can be returned you must notify us within 7 working days after the day of receipt of goods by letter, fax or email.
Any goods cancelled under the Distant Selling Regulations must be returned to us before a refund can be made.
Unless the goods supplied were either defective or incorrectly supplied, the outward carriage charge will not be refunded and any costs associated with return carriage will be deducted. If the goods returned are not received by us in (a) their original packaged condition, (b) damaged, (c) misused, (d) show obvious signs of use or with (e) parts missing, we reserve the right to contact you and make an appropriate deduction off the original purchase price.
Items returned must be packaged in their original packaging. They must also be packaged securely in a similar way to how they were sent in order to avoid damage in transit. If the goods arrive with us in a damaged state due to the customer not taking reasonable care to ensure the goods were securely packaged it will be deemed to be the responsibility of the customer. Returned items must include an original receipt to enable a refund to be made.
Returned special order items are subject to a 30% handling/re stocking charge.
* Please be aware that the cost of arranging collection of items by our carriers can be more than the original cost of delivery. If goods were received as one package they must also be returned as one package.
Your consumer statuary rights are not affected by the contents of this page.
Please note our full Terms & Conditions page.
Orders from this web site are protected by the Distance Selling Regulations, which allow you to cancel the purchase within 7 working days after the day you receive the goods.
If you have any queries with returns in general then please contact us Tuesday ~ Saturday between 9am - 5pm.